Innovative Leader and Team Player

Corporate Social Worker with excellent emotional intelligence focused on employee engagement, strategy, and deployment. With expertise in how human behavior plays a role in culture, employee experience, and change management, I help companies and individuals improve their social & emotional skills, workplace relationships, and collaboration. Excellent problem solver through teamwork with key skills in:

Program Management • Employee Experience • Internal Communications • Workforce Enablement • Mentoring • Career Development • Social Business • Community Management • Team Building • Event Planning • Experiential & Social Learning • Workshop Facilitation

Professional Experience

Senior IT Consultant / Prosci Certified Change Practitioner, Kaiser Permanente, Jan. 2022 — Current

  • Consulting on best practices of using digital experience tools to improve and modernize communication and collaboration with tools like MS Teams, Viva, SharePoint, and Yammer.

  • Developing strategy and deploying creative solutions for adoption and learning like Teams in 10 Minutes, role-based education, Yambassador champion group, Email Liberation Day, Onboarding to M365, and Creating an Engaging Gathering Experience with Microsoft365.

  • Building cross-functional and strategic relationships with Corporate Communications, National EID, HR Compliance, etc.

  • Pilot Program Lead for rolling out Viva Connections.

  • Enabling CEO and executive communications.

  • Oversee analytics reporting and consulting with internal and external stakeholders.

Change Management and Learning Strategist (Contract), Kaiser Permanente, Feb. 2020 – Jan. 2022

  • Creating modern workplace communications and collaboration strategy and culture as the adoption and change management lead for Yammer deployment and Teams maturity, using Prosci methodologies.

  • Leading engagement and communication planning/development of outcomes-based learning paths that help diverse populations of KP users make the most of Microsoft 365 technologies.

  • Social business adoption expert.

  • Digital employee engagement and community management consultant.

Co-Founder, Corporate Social Work Collective, Apr. 2021 – Current

  • Building community for a global network of corporate social workers.

  • Creating programs, events, and education for students and social workers hoping to make the switch to Corporate Social Work.

  • Consulting with companies on how to hire social workers.

HR Program Manager (Contract), Pandora/SiriusXM, Nov. 2018 – Mar. 2019

  • Led teams through project management, change management, and internal communications strategy and support.

  • Managed the performance review cycle process. Provided strategy and tactical HR communications pre and post-acquisition.

  • Worked with the learning & development team as they built their 2019 initiatives and integration strategy.

  • Provided communications strategy for the diversity & inclusion team as they planned their 2019 strategy and heritage month events. 

HR Change Management Specialist (Contract), Vituity, Nov. 2017 – Oct. 2018

  • Provided strategic and tactical change management for HR & finance technology and process transformation, including ServiceNow and ADP implementations.

  • Created communications, engagement activities, and training plans.

  • Deployed new business operations systems and policies.

  • Managed stakeholder relationships, including a robust change champion program.

  • Specialized in emotional and psychological change readiness.

Engagement & Social Strategist, Internal Communications, IBM Services, Oct. 2013 – Nov. 2017

  • Increased employee engagement by designing and implementing a social business / internal communications strategy.

  • Built and managed a community with 100,000+ members.

  • Deployed change management tactics, including training and building a champion group.

  • Provided thought leadership on virtual collaboration.

  • Communications lead for HR and learning programs. Implemented diversity & inclusion programs and events, including a panel discussion, Business Resource Group strategy, and social learning.

  • Expert in IBM Connections. Top 1% of social business users in IBM.

Social Learning Consultant, IBM Center for Advanced Learning, Jul. 2011 – Oct. 2013

  • Program manager for experiential learning program.

  • Consulted on best practices of mentoring and other experience-based learning.

  • Created a training program for HR Professionals on the use of social business.

  • Facilitated global mentoring programs, including language and culture mentoring programs.

  • Organized global virtual new hire conferences for thousands of new hires around the world.

  • Mentoring expert and sought-out speaker.

Career Development Program Manager, IBM Corporate HR, Jul. 2008 – Jul. 2011

  • Managed Career Advisor Network, a career development expert program.

  • Deployed career development activities for implementation of enterprise-wide career framework, including communications and training.

  • Planned and executed change management strategies.

  • Recognized speaker for topics such as learning, mentoring, cultural competency, and diversity topics.

Licensed Master Social Worker, HealthAlliance Hospital, Feb.2007 – Jul. 2008

  • Facilitated group therapy for both working adults and adolescents with substance abuse issues.

  • Individual counseling with a focus on cognitive-behavioral therapy.

  • Taught classes for parents with teens in substance abuse programs.

  • Case management, including coordination of services with other agencies.

  • Trained in Motivational Interviewing.

Education & Certification

Roberts Wesleyan College, Bachelor of Science, Social Work, cum laude

University at Albany, School of Social Welfare, Master of Social Welfare – w/concentration in policy and nonprofit leadership

Certifications: Change Practitioner, Prosci. September 2021. Design Thinking and Innovation, Harvard Business School Online. Expected 2023